Policies & Client Protection
Service Policy
Initial response
After receiving a complete enquiry, ARVEXA aims to contact the requester within 2 business days to clarify the requirement and next step.
Proposal and scope
Once the required information is available, ARVEXA will assess the request and, where appropriate, provide a proposed scope, commercial terms and expected delivery timeline.
Delivery
Delivery timing depends on the agreed scope, availability and quality of client information, approvals and any third-party dependencies. The final timeline will be confirmed in the service agreement or written proposal.
Client responsibilities
The client should provide accurate information, timely feedback, required access and approvals. Delays caused by missing information, delayed approvals or changes in scope may affect the delivery date.
Changes and revisions
Material changes to the agreed scope may require a revised timeline or additional fee. Minor corrections within the agreed scope will be handled according to the service agreement.
Confidentiality and records
Client information is handled according to the Privacy Policy and the confidentiality terms agreed for the engagement. Where sensitive files are exchanged, ARVEXA may recommend secure transfer methods rather than ordinary email.